Top Notch Solar
PRIVACY POLICY
PRIVACY POLICY
Last updated June 04, 2024
This privacy notice for Top Notch Solar USA, LLC (“we,” “us,” or “our“), describes how and why we might
collect, store, use, and/or share (“process“) your information when you use our services (“Services“),
such as when you:
Visit our website at https://topnotchsolarusa.com, or any website of ours that links to this privacy
notice
Download and use our Facebook application (Top Notch Solar USA), or any other application of
ours that links to this privacy notice
Engage with us in other related ways, including any sales, marketing, or events
Questions or concerns? Reading this privacy notice will help you understand your privacy rights and
choices. If you do not agree with our policies and practices, please do not use our Services. If you still
have any questions or concerns, please contact us at info@topnotchsolarusa.com.
SUMMARY OF KEY POINTS
This summary provides key points from our privacy notice, but you can find out more details about
any of these topics by clicking the link following each key point or by using our table of
contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may
process personal information depending on how you interact with us and the Services, the choices you
make, and the products and features you use. Learn more about personal information you disclose to us.
Do we process any sensitive personal information? We do not process sensitive personal information.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer
our Services, communicate with you, for security and fraud prevention, and to comply with law. We may
also process your information for other purposes with your consent. We process your information only
when we have a valid legal reason to do so. Learn more about how we process your information.
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information in specific situations and with specific categories of third parties. Learn more about when and
with whom we share your personal information.
What are your rights? Depending on where you are located geographically, the applicable privacy law
may mean you have certain rights regarding your personal information. Learn more about your privacy
rights.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data
subject access request, or by contacting us. We will consider and act upon any request in accordance with
applicable data protection laws.
Want to learn more about what we do with any information we collect? Review the privacy notice in full.
TABLE OF CONTENTS
1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
4. HOW DO WE HANDLE YOUR SOCIAL LOGINS?
5. HOW LONG DO WE KEEP YOUR INFORMATION?
6. DO WE COLLECT INFORMATION FROM MINORS?
7. WHAT ARE YOUR PRIVACY RIGHTS?
8. CONTROLS FOR DO-NOT-TRACK FEATURES
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
10. DO WE MAKE UPDATES TO THIS NOTICE?
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?
1. WHAT INFORMATION DO WE COLLECT?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the
Services, express an interest in obtaining information about us or our products and Services, when you
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Personal Information Provided by You. The personal information that we collect depends on the context
of your interactions with us and the Services, the choices you make, and the products and features you
use. The personal information we collect may include the following:
names
phone numbers
email addresses
mailing addresses
Sensitive Information. We do not process sensitive information.
Social Media Login Data. We may provide you with the option to register with us using your existing
social media account details, like your Facebook, X, or other social media account. If you choose to
register in this way, we will collect certain profile information about you from the social media provider, as
described in the section called “HOW DO WE HANDLE YOUR SOCIAL LOGINS?” below.
All personal information that you provide to us must be true, complete, and accurate, and you must notify
us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device
characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information
does not reveal your specific identity (like your name or contact information) but may include device and
usage information, such as your IP address, browser and device characteristics, operating system,
language preferences, referring URLs, device name, country, location, information about how and when
you use our Services, and other technical information. This information is primarily needed to maintain the
security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes:
Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance
information our servers automatically collect when you access or use our Services and which we
record in log files. Depending on how you interact with us, this log data may include your IP
address, device information, browser type, and settings and information about your activity in the
Services (such as the date/time stamps associated with your usage, pages and files viewed,
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(such as system activity, error reports (sometimes called “crash dumps”), and hardware settings).
Information collected when you use our Facebook application(s). We by default access
your Facebook basic account information, including your name, email, gender, birthday, current city, and
profile picture URL, as well as other information that you choose to make public. We may also request
access to other permissions related to your account, such as friends, check-ins, and likes, and you may
choose to grant or deny us access to each individual permission. For more information regarding
Facebook permissions, refer to the Facebook Permissions Reference page.
2. HOW DO WE PROCESS YOUR INFORMATION?
In Short: We process your information to provide, improve, and administer our Services, communicate
with you, for security and fraud prevention, and to comply with law. We may also process your information
for other purposes with your consent.
We process your personal information for a variety of reasons, depending on how you interact with
our Services, including:
To facilitate account creation and authentication and otherwise manage user accounts. We
may process your information so you can create and log in to your account, as well as keep your
account in working order.
To deliver and facilitate delivery of services to the user. We may process your information to
provide you with the requested service.
To respond to user inquiries/offer support to users. We may process your information to
respond to your inquiries and solve any potential issues you might have with the requested service.
To enable user-to-user communications. We may process your information if you choose to use
any of our offerings that allow for communication with another user.
To request feedback. We may process your information when necessary to request feedback and
to contact you about your use of our Services.
To send you marketing and promotional communications. We may process the personal
information you send to us for our marketing purposes, if this is in accordance with your marketing
preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT
ARE YOUR PRIVACY RIGHTS?” below.
To deliver targeted advertising to you. We may process your information to develop and display
personalized content and advertising tailored to your interests, location, and more.
To post testimonials. We post testimonials on our Services that may contain personal information.
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process your information when we believe it is necessary to identify usage trends, determine the
effectiveness of our promotional campaigns, and to evaluate and improve our Services, products,
marketing, and your experience.
To identify usage trends. We may process information about how you use our Services to better
understand how they are being used so we can improve them.
To determine the effectiveness of our marketing and promotional campaigns. We may
process your information to better understand how to provide marketing and promotional campaigns
that are most relevant to you.
3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?
In Short: We may share information in specific situations described in this section and/or with the following
categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-
party vendors, service providers, contractors, or agents (“third parties“) who perform services for us or on
our behalf and require access to such information to do that work.
The categories of third parties we may share personal information with are as follows:
Sales & Marketing Tools
Social Networks
Testing Tools
We also may need to share your personal information in the following situations:
Business Transfers. We may share or transfer your information in connection with, or during
negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of
our business to another company.
Affiliates. We may share your information with our affiliates, in which case we will require those
affiliates to honor this privacy notice. Affiliates include our parent company and any subsidiaries,
joint venture partners, or other companies that we control or that are under common control with us.
Business Partners. We may share your information with our business partners to offer you certain
products, services, or promotions.
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In Short: If you choose to register or log in to our Services using a social media account, we may have
access to certain information about you.
Our Services offer you the ability to register and log in using your third-party social media account details
(like your Facebook or X logins). Where you choose to do this, we will receive certain profile information
about you from your social media provider. The profile information we receive may vary depending on the
social media provider concerned, but will often include your name, email address, friends list, and profile
picture, as well as other information you choose to make public on such a social media platform. If you log
in using Facebook, we may also request access to other permissions related to your account, such as your
friends, check-ins, and likes, and you may choose to grant or deny us access to each individual
permission.
We will use the information we receive only for the purposes that are described in this privacy notice or
that are otherwise made clear to you on the relevant Services. Please note that we do not control, and are
not responsible for, other uses of your personal information by your third-party social media provider. We
recommend that you review their privacy notice to understand how they collect, use, and share your
personal information, and how you can set your privacy preferences on their sites and apps.
5. HOW LONG DO WE KEEP YOUR INFORMATION?
In Short: We keep your information for as long as necessary to fulfill the purposes outlined in this privacy
notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this
privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or
other legal requirements). No purpose in this notice will require us keeping your personal information for
longer than six (6) months past the termination of the user’s account .
When we have no ongoing legitimate business need to process your personal information, we will either
delete or anonymize such information, or, if this is not possible (for example, because your personal
information has been stored in backup archives), then we will securely store your personal information and
isolate it from any further processing until deletion is possible.
6. DO WE COLLECT INFORMATION FROM MINORS?
In Short: We do not knowingly collect data from or market to children under 18 years of age.
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knowingly sell such personal information. By using the Services, you represent that you are at least 18 or
that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the
Services. If we learn that personal information from users less than 18 years of age has been collected, we
will deactivate the account and take reasonable measures to promptly delete such data from our records.
If you become aware of any data we may have collected from children under age 18, please contact us at
info@topnotchsolarusa.com.
7. WHAT ARE YOUR PRIVACY RIGHTS?
In Short: You may review, change, or terminate your account at any time, depending on your country,
province, or state of residence.
Withdrawing your consent: If we are relying on your consent to process your personal information, which
may be express and/or implied consent depending on the applicable law, you have the right to withdraw
your consent at any time. You can withdraw your consent at any time by contacting us by using the contact
details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor,
when applicable law allows, will it affect the processing of your personal information conducted in reliance
on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing
and promotional communications at any time by clicking on the unsubscribe link in the emails that we
send, replying “STOP” or “UNSUBSCRIBE” to the SMS messages that we send, or by contacting us using
the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You
will then be removed from the marketing lists. However, we may still communicate with you — for example,
to send you service-related messages that are necessary for the administration and use of your account,
to respond to service requests, or for other non-marketing purposes.
Account Information
If you would at any time like to review or change the information in your account or terminate your account,
you can:
Log in to your account settings and update your user account.
Upon your request to terminate your account, we will deactivate or delete your account and information
from our active databases. However, we may retain some information in our files to prevent fraud,
troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with
applicable legal requirements.
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info@topnotchsolarusa.com.
8. CONTROLS FOR DO-NOT-TRACK FEATURES
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track
(“DNT”) feature or setting you can activate to signal your privacy preference not to have data about your
online browsing activities monitored and collected. At this stage, no uniform technology standard for
recognizing and implementing DNT signals has been finalized. As such, we do not currently respond to
DNT browser signals or any other mechanism that automatically communicates your choice not to be
tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform
you about that practice in a revised version of this privacy notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there
currently is not an industry or legal standard for recognizing or honoring DNT signals, we do not respond to
them at this time.
9. DO UNITED STATES RESIDENTS HAVE SPECIFIC PRIVACY RIGHTS?
In Short: If you are a resident of Florida, you may have the right to request access to and receive details
about the personal information we maintain about you and how we have processed it, correct
inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw
your consent to our processing of your personal information. These rights may be limited in some
circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
We have collected the following categories of personal information in the past twelve (12) months:
Category Examples Collected
A. Identifiers
Contact details, such as real name, alias, postal
address, telephone or mobile contact number, unique
personal identifier, online identifier, Internet Protocol
address, email address, and account name
NO
B. Protected classification
characteristics under state or
federal law
Gender, age, date of birth, race and ethnicity, national
origin, marital status, and other demographic data
NO
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Transaction information, purchase history, financial
details, and payment information
NO
D. Biometric information Fingerprints and voiceprints NO
E. Internet or other similar network
activity
Browsing history, search history, online behavior,
interest data, and interactions with our and other
websites, applications, systems, and advertisements
NO
F. Geolocation data Device location NO
G. Audio, electronic, sensory, or
similar information
Images and audio, video or call recordings created in
connection with our business activities
NO
H. Professional or employment-
related information
Business contact details in order to provide you our
Services at a business level or job title, work history,
and professional qualifications if you apply for a job
with us
NO
I. Education Information Student records and directory information NO
J. Inferences drawn from collected
personal information
Inferences drawn from any of the collected personal
information listed above to create a profile or
summary about, for example, an individual’s
preferences and characteristics
NO
K. Sensitive personal Information NO
We may also collect other personal information outside of these categories through instances where you
interact with us in person, online, or by phone or mail in the context of:
Receiving help through our customer support channels;
Participation in customer surveys or contests; and
Facilitation in the delivery of our Services and to respond to your inquiries.
Sources of Personal Information
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COLLECT?“
How We Use and Share Personal Information
Learn about how we use your personal information in the section, “HOW DO WE PROCESS YOUR
INFORMATION?“
We collect and share your personal information through:
Targeting cookies/Marketing cookies
Social media cookies
Beacons/Pixels/Tags
Will your information be shared with anyone else?
We may disclose your personal information with our service providers pursuant to a written contract
between us and each service provider. Learn more about how we disclose personal information to in the
section, “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?“
We may use your personal information for our own business purposes, such as for undertaking internal
research for technological development and demonstration. This is not considered to be “selling” of your
personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose
in the preceding twelve (12) months. We have disclosed the following categories of personal information to
third parties for a business or commercial purpose in the preceding twelve (12) months:
The categories of third parties to whom we disclosed personal information for a business or commercial
purpose can be found under “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL
INFORMATION?“
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in
certain cases, we may decline your request as permitted by law. These rights include:
Right to know whether or not we are processing your personal data
Right to access your personal data
Right to correct inaccuracies in your personal data
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Right to obtain a copy of the personal data you previously shared with us
Right to non-discrimination for exercising your rights
Right to opt out of the processing of your personal data if it is used for targeted advertising, the
sale of personal data, or profiling in furtherance of decisions that produce legal or similarly
significant effects (“profiling”)
Depending upon the state where you live, you may also have the following rights:
Right to opt out of the collection of sensitive data and personal data collected through the operation
of a voice or facial recognition feature (as permitted by applicable law, including Florida’s privacy
law)
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at
info@topnotchsolarusa.com, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorized agent to make a request on
your behalf. We may deny a request from an authorized agent that does not submit proof that they have
been validly authorized to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person
about whom we have the information in our system. We will only use personal information provided in your
request to verify your identity or authority to make the request. However, if we cannot verify your identity
from the information already maintained by us, we may request that you provide additional information for
the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorized agent, we may need to collect additional information to
verify your identity before processing your request and the agent will need to provide a written and signed
permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may
appeal our decision by emailing us at info@topnotchsolarusa.com. We will inform you in writing of any
action taken or not taken in response to the appeal, including a written explanation of the reasons for the
decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
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In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated
“Revised” date at the top of this privacy notice. If we make material changes to this privacy notice, we may
notify you either by prominently posting a notice of such changes or by directly sending you a notification.
We encourage you to review this privacy notice frequently to be informed of how we are protecting your
information.
11. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
If you have questions or comments about this notice, you may email us at info@topnotchsolarusa.com
or contact us by post at:
Top Notch Solar USA, LLC
775 Warner Ln
Orlando, FL 32803
United States
12. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE
COLLECT FROM YOU?
Based on the applicable laws of your country or state of residence in the US, you may have the right to
request access to the personal information we collect from you, details about how we have processed it,
correct inaccuracies, or delete your personal information. You may also have the right to withdraw your
consent to our processing of your personal information. These rights may be limited in some
circumstances by applicable law. To request to review, update, or delete your personal information, please
fill out and submit a data subject access request.
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